Privacy Policy
DoubleShield (“we”, “us” or “our”) is committed to protecting the privacy of your personal data. This privacy policy (the “Policy”) applies when you use our features, software and services or visit our website at doubleshield.my.
Information We Collect
User Provided Information: During registration process, we must collect personal and company information like your name, company name, company address, phone number, director and accounts/admin’s name, mobile number, email address and password. We will use this information to get in touch with you. In addition to required member information, we may conduct surveys and ask users to volunteer demographic information to be used on an aggregate basis for internal market research and/or joint research projects with outside companies involved in product development.
Files: We collect and store the data and files you transmit between your devices and DoubleShield servers using the Service.
Cookies: We use cookies to collect information and improve our Service. A cookie is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site, and are used solely for identifying user sessions. Once the user closes their browser, the cookie simply terminates. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of the Service.
Log: We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
Device Information: We collect information from and about the device you use to access our Service, which may include information like your hardware model, operating system version, unique device identifiers, and mobile network information.
Use of Collected Information
We mostly use the information we collect about you to provide and administer your use of the Service, to continuously improve your experience of using the Service, to provide or offer software updates and to provide product announcements.
Sharing
We may share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. We partner with another party to provide specific services. When you register for the Service, we will share names, or other contact information that is necessary for the third party to provide the Service. These parties are not allowed to use personally identifiable information except for the purpose of providing the Service.
Data Retention
We will retain your information for as long as your account is active or as required to provide you our Service. If you wish to cancel your account or request that we no longer use your information to provide you the Service, you may cancel your subscription of the Service. Your files will automatically be removed from our servers within 14 business days of cancellation. Please note that there might be latency in deleting backed-up versions of files that may exist after deletion. We may retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Links
Our website contains links to other sites. We are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.
Security
We take reasonable precautions to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry – SSL.
We also do everything in our power to protect user information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative are granted access to personally identifiable information to create invoices for your Service). Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to regain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected. Finally, the servers that we used to store users’ personally identifiable information are kept in a secure environment.
Of course, no data transmission over the internet can be guaranteed to be 100% secure, and we do not warrant that your information will be absolutely secure. Any transmission of data on or through the use of the Service is at your own risk.
If you have any questions about the security of our Service, you can send an email to us.
Updating of Personal Information
If a user’s personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we are endeavour to provide a way to correct, update or remove the data provided to us.
Choice of Opt-out
Our users are given the opportunity to “opt-out” of having their information used for purposes not directly related to the Service at the point where we ask for the information. For example, users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by including “Unsubscribe” in the subject line in the email or inform us via email.
Changes to the Policy
The Policy may change from time to time. If we make a change to this Policy that we believe materially reduces your rights, we will provide you with notice (for example, by email). We may provide notice of changes in other circumstances as well. By continuing to use the Service after those changes become effective, you agree to be abide by the revised Privacy Policy.
Should you require further details about this Policy, please contact us via email or send an enquiry via the contact form.